Assistance Programs

Our Customer Service Representatives are available to assist you with all of your electric needs.

  • Start, stop, or transfer service
  • Billing questions
  • Usage information
  • Assistance programs
  • Payment options
  • Account services
  • Update account information

To contact us call (360) 423-2210 Monday thru Thursday 7am – 5:30pm, excluding holidays or email us at customerservice@glow-egypt.com.

 

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What is the Discounted Rate Program?

The Discounted Rate Program is a reduced electric rate for qualifying low-income senior citizens, disabled customers, 退伍军人, and active military.

Program Requirements

  • Low income up to 175% of the Federal Poverty Level
  • Age 62 or older OR
  • Permanent disability OR
  • 经验丰富的 OR
  • Active military

Program Assistance

  • 20% discount off your monthly usage – Income up to 175% of the Federal Poverty Level
  • 30% discount off your monthly usage – Income up to 125% of the Federal Poverty Level

如何申请

  • 完成 Discounted Rate Application (PDF) or pick one up at our main office.
  • Drop off application and income verification at our office, 第十二大道961号nue, Longview, WA
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What is the Warm Neighbor Program?

The Warm Neighbor Program is funded 100% by donations from our customers and employees wanting to help their neighbors needing short-term assistance.

Program Requirements

  • Low income up to 200% of the Federal Poverty Level
  • Qualifying emergency or financial hardship

Program Assistance

  • Amount to avoid disconnect or reconnect up to $300 max
  • One time per 12 months
  • Not available for deposits or fees
  • Not eligible if previous fraud events or on Moratorium Payment Plan

如何申请

Complete one of the following methods:

What is the 经验丰富的 Deposit Waiver?

The 经验丰富的 Deposit Waiver honors the contributions of active United States military personnel and United States military 退伍军人 by waiving the security deposit for a new residential account.

Program Requirements

This waiver is applicable to new customers who are active-duty United States military or honorably discharged United States military 退伍军人.

The veteran or individual on active duty must provide a current military identification or official military orders.

如何申请

Simply let our Customer Service Representative know and provide the required documentation.

What is LIHEAP?

Low Income Home 能源 Assistance Program (LIHEAP) is a federally funded program, administered by CAP, which provides money to help low-income households with their heating bills.

它是如何工作的

去 energyhelp.us to see if you qualify. 然后参观 Lower Columbia 帽子的网站 year-round to complete the pre-application questions and to schedule an appointment. For more information on the LIHEAP program, please contact:

Lower Columbia Community Action Program (CAP)

能源 & Housing Department

1526 Commerce Avenue

Longview, WA 98632

360.425.3430

www.lowercolumbiacap.org

* 考利茨 PUD does not administer or define program requirements.